Shipping Policy

Last updated: September 12, 2026

At Jerzyx, we specialize in custom packaging products, including custom boxes, stickers, labels, and other personalized packaging solutions.

Because many of our products are made or prepared according to the customer's specifications, processing and production times may vary depending on the product, customization, quantity, and order requirements.

We aim to provide clear and accurate information about order processing, production, delivery times, shipping costs, and order tracking.

1. Shipping Destination

Jerzyx currently ships orders to customers within Austria.

Orders can be delivered to residential and business addresses within Austria.

2. Order Processing and Production Time

Orders are normally processed within 1–5 business days after successful payment and receipt of all required order information.

For customized products, additional production time may be required depending on:

• Product type

• Quantity ordered

• Custom dimensions or specifications

• Artwork or design requirements

• Custom printing

• Customer approvals, where applicable

• Production capacity

The applicable estimated production or processing time will be communicated or displayed where applicable before or during the ordering process.

An order cannot normally enter production until the information, artwork, customization details, or approvals required to manufacture the product have been received.

3. Delivery Time

After production or order processing has been completed and the order has been handed over to the shipping carrier, the estimated transit time is:

5–20 business days

The estimated total delivery period may therefore be approximately:

6–25 business days, excluding any additional production time required for customized products.

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary due to carrier operations, public holidays, weather conditions, address issues, production requirements, or other circumstances outside our reasonable control.

4. Shipping Cost

Standard shipping within Austria is free, unless a different shipping charge is clearly displayed at checkout.

If a shipping charge applies to a particular order, the applicable cost will be clearly shown to the customer before the order is completed.

The shipping cost displayed at checkout is the applicable shipping charge for that order.

5. Custom Products and Production

Many products offered by Jerzyx are customized according to customer specifications.

Customized products may require additional production time compared with standard, non-customized products.

Production may include:

• Preparing the customer's specifications

• Preparing or reviewing artwork

• Printing

• Cutting

• Manufacturing

• Quality checking

• Packaging

• Preparing the order for shipment

Where customer approval is required before production, delays caused by late approval or missing information may affect the estimated production and delivery time.

6. Fulfillment and Shipping Partners

Jerzyx may use third-party production, fulfillment, and shipping partners to manufacture, prepare, or deliver orders.

Depending on the product, customization, availability, and production requirements, an order may be prepared or dispatched from a fulfillment or production location used by Jerzyx or one of its partners.

Where available, shipping carrier and tracking information will be provided after the order has been dispatched.

7. Order Tracking

When tracking information is available, it will be provided to the customer by email or through the order information associated with the purchase.

Tracking information may take some time to become active after the package has been handed over to the shipping carrier.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that the following information is correct:

• Full name or business name

• Street and house number

• Apartment or unit number, if applicable

• Postal code

• City

• Country

Jerzyx is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

9. Delayed Deliveries

The delivery periods stated on this page are estimated delivery times and should not be considered guaranteed delivery dates.

An order may occasionally take longer than the estimated period because of:

• Production or customization requirements

• Delayed artwork or customer approval

• Shipping carrier delays

• Public holidays

• Weather conditions

• Incorrect or incomplete address information

• Operational disruptions

• Other circumstances outside our reasonable control

If your order has not arrived within the expected delivery period, please contact us so that we can assist you.

10. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as reasonably possible.

For damaged products, we may request photographs of the product and its packaging so that we can investigate the issue with the shipping carrier or fulfillment partner.

If an order is confirmed to have been lost, damaged, or incorrectly fulfilled, Jerzyx will work with the customer to provide an appropriate resolution in accordance with applicable law and our applicable Returns & Refund Policy.

11. Delivery Attempts

Delivery attempts are handled according to the procedures of the shipping carrier.

If a package cannot be delivered because the customer provided an incorrect or incomplete address, failed to receive the package, or otherwise prevented delivery, additional shipping or return costs may apply where permitted by applicable law.

12. Customs and Import Charges

Jerzyx currently ships within Austria only.

Because our stated shipping destination is Austria, customers should not normally be required to pay international customs or import duties for domestic deliveries.

If an unusual government or carrier charge becomes applicable to a particular order, Jerzyx will provide relevant information to the customer where reasonably possible.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before customized production or processing has started.

Once a customized order has entered production, cancellation or modification may no longer be possible where permitted by applicable law.

Nothing in this section limits any mandatory cancellation, withdrawal, or consumer rights that may apply under applicable Austrian or European Union law.

Please refer to our Returns & Refund Policy for additional information regarding cancellations, returns, refunds, and customized products.

14. Contact Information

If you have questions regarding shipping, production, or your order, please contact us:

Jerzyx
Liechtensteinstraße 23 Top VII
1090 Wien, Austria

Phone: +43 1 3101439
Email: support@jerzyx.com

15. Shipping Information Accuracy

Jerzyx aims to keep the shipping information displayed on our website accurate and consistent with the shipping information configured in our sales and advertising platforms.

This includes:

• Shipping destination

• Shipping cost

• Processing and production time

• Estimated transit time

• Estimated delivery period

We regularly review our shipping information to help ensure that customers receive clear and accurate delivery information before placing an order.

Where actual delivery times are affected by circumstances outside our reasonable control, they may differ from the estimated delivery period stated above.

Jerzyx
Austria