Shipping policy

Shipping Policy

Effective Date: September 22, 2026

At Jerzyx, we are committed to providing a reliable and convenient shipping experience for every customer. We carefully prepare and package our products, including packaging boxes, wrapping sheets, stickers, and other packaging supplies, to help ensure they arrive safely and in good condition.

This policy applies to eligible orders delivered to customers in Austria and the United States.

Free Shipping

We offer free standard shipping on eligible orders placed through Jerzyx.com and delivered to supported destinations in Austria and the United States.

No standard shipping charges will apply to eligible orders where free shipping is available. Any applicable shipping charges or conditions will be displayed at checkout before the order is completed.

Shipping & Delivery Time

Our estimated standard delivery time is:

3–7 business days after dispatch, where this delivery estimate is available for the selected destination and shipping service.

Delivery times are estimates and may vary depending on the delivery address, shipping destination, carrier operations, weekends, public holidays, customs processing, weather conditions, or other circumstances outside our control.

Customers will receive available shipping or tracking information by email after their order has been shipped.

Order Processing

Orders are reviewed and prepared for shipment before being handed to the shipping carrier.

The estimated delivery period begins after dispatch and does not include any additional order processing time.

If a product requires additional preparation or production, the relevant information displayed on the product page will apply to that order.

Tracking Information

When tracking is available, we will send the tracking information to the email address provided during checkout.

Customers can use the tracking information to monitor the progress of their shipment.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible so we can determine whether the address can still be corrected.

Incorrect or incomplete address information may cause delivery delays or additional shipping costs. Any responsibility for such costs will be handled in accordance with applicable law.

Delayed or Lost Packages

Although we work with shipping carriers to deliver orders reliably, occasional delays may occur due to circumstances outside our control.

If your order has not arrived within the estimated delivery period, please contact us so we can review the available shipment information and assist you with the next steps.

Email: support@jerzyx.com
Phone: +43 1 3101439

Damaged Packages

If your package arrives visibly damaged, or the products inside are damaged, please contact us as soon as reasonably possible after delivery.

We recommend keeping the original packaging and taking clear photographs of the package and affected products to help us investigate the issue.

We will review the information and assist with an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

International Shipping, Duties & Taxes

Jerzyx offers shipping to Austria and the United States, subject to destination availability at checkout.

For deliveries to the United States, additional customs duties, import taxes, or other charges may apply depending on the shipment and applicable regulations. Any applicable charges and the party responsible for paying them will be determined in accordance with the relevant shipping arrangements and applicable law.

Customers should review the shipping information displayed at checkout before completing their purchase.

We do not promise delivery to destinations where shipping is not available through our checkout.