Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it and must not have been altered, damaged, or used in a way that affects its resale or intended purpose. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@jerzyx.com. Please note that returns will need to be sent to the following address:

Liechtensteinstraße 23 Top VII, 1090 Wien, Austria.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@jerzyx.com.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, incorrectly produced, or if you receive the wrong item, so that we can evaluate the issue and make it right.

For custom or personalized products, please contact us immediately if the product does not match the approved design, specifications, quantity, size, or other details agreed upon when placing the order.

Custom & Personalized Products

Because our products can be custom-made and personalized according to your specifications, custom products may not be eligible for return or cancellation once production has started, except where the product is defective, damaged, incorrectly produced, or does not match the agreed specifications.

Please carefully review all customization details, including text, artwork, colors, sizes, quantities, and other specifications before submitting your order.

Once production of a custom order has started, changes or cancellations may not be possible.

If you believe your custom product has an issue, please contact us at support@jerzyx.com with your order number and, where applicable, clear photos showing the issue. We will review the matter and provide an appropriate solution.

Sale Items and Gift Cards

Unfortunately, we cannot accept returns or provide refunds for gift cards.

Sale items may be eligible for returns unless otherwise stated at the time of purchase.

Exchanges

The fastest way to ensure you get what you want is to contact us regarding the issue with your order. For custom or personalized products, exchanges or replacements may be subject to review depending on the nature of the issue and whether the product was made according to the specifications provided with the order.

European Union 14-Day Cooling-Off Period

If applicable under European Union consumer protection law, consumers generally have the right to cancel or return an order within 14 days of receiving the goods without providing a reason.

However, this right does not generally apply to goods made to the consumer’s specifications or clearly personalized, such as custom-designed packaging, stickers, or other personalized products, where the applicable legal exemption applies.

Nothing in this policy limits any mandatory rights you may have under applicable EU or Austrian consumer protection law.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@jerzyx.com.