Refund policy

Return & Refund Policy

At Jerzyx, we want our customers to have a clear and reliable shopping experience. This Return & Refund Policy explains the conditions and procedures for returning products and requesting refunds for custom boxes, stickers, and other packaging products purchased through our website.

This policy applies to eligible orders delivered to customers in the United States and Austria.

1. Return Period

Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in this policy.

To qualify for a return, the following conditions generally apply:

The product must be purchased directly from Jerzyx.com.
The product must be in its original condition and must not have been used, altered, or damaged in a way that affects its resale or intended purpose.
Original packaging should be included where reasonably possible.
Proof of purchase or an order number must be provided.

Custom boxes, stickers, and other personalized packaging products may be subject to additional return restrictions where permitted by applicable law.

Nothing in this policy limits any mandatory consumer rights under applicable laws.

2. How to Request a Return

To initiate a return, please contact our customer support team with the following information:

Your full name
Order number
Product name
Reason for the return
Photos showing the issue, if the product is damaged, defective, or incorrect

Email: support@jerzyx.com

Our support team will review your request and provide return instructions, including the appropriate return address and shipping arrangements.

Please do not ship a product back before receiving return instructions from our team.

Return Address:

Jerzyx
Liechtensteinstraße 23 Top VII
1090 Wien, Austria

3. Restocking Fees

Jerzyx does not charge a restocking fee for eligible returns.

Customers will not be charged a restocking fee simply for returning an eligible product within the applicable return period.

Any applicable return shipping costs will be communicated to the customer in advance, where required by law.

4. Return Shipping Costs

Damaged, defective, incorrect, or incorrectly produced products: Please contact our support team for an appropriate resolution. Jerzyx will cover reasonable return shipping costs where applicable under this policy and the law.
Change-of-mind or other non-defective returns: Return shipping costs may be the customer's responsibility where permitted by applicable law and disclosed as required.

5. Refund Policy

Once the returned product has been received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method whenever possible.

Please allow 10 business days after refund approval for the refund to be processed. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact support@jerzyx.com.

Refunds will be processed in accordance with applicable consumer protection laws.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, incorrectly produced, or different from the product ordered, please contact us as soon as reasonably possible.

For customized packaging products, please explain how the delivered item differs from the approved design, specifications, quantity, size, or other details agreed upon when placing the order.

Include your order number and clear photos of the issue where available. Our team will review the circumstances and explain the available options, which may include a replacement, correction, refund, or another appropriate remedy.

We will handle these requests in accordance with applicable consumer protection laws.

7. Order Cancellations

If you wish to cancel an order, contact support@jerzyx.com as soon as possible.

Orders that have not entered production or been dispatched may be eligible for cancellation. Once production of a custom or personalized order has started, changes or cancellations may no longer be possible where permitted by applicable law.

Approved cancellation refunds will be issued to the original payment method, subject to applicable refund processing times and consumer rights.

8. Non-Returnable Situations

A return may be declined where a product is outside the applicable return period or has been damaged through misuse, unauthorized modification, or handling contrary to its intended use, to the extent permitted by applicable law.

Custom-made or clearly personalized products may not qualify for change-of-mind returns where the applicable legal exception applies.

These limitations do not exclude mandatory statutory rights or remedies for defective, damaged, or non-conforming goods.

9. United States and Austria

Jerzyx accepts eligible return requests for orders delivered to the United States and Austria.

Austria and the European Union: Consumers generally have a 14-day right of withdrawal for eligible online purchases. This right may not apply to goods made to the consumer's specifications or clearly personalized, such as custom-designed packaging and stickers, where the applicable legal exception applies. Standard, non-personalized products may remain subject to statutory withdrawal rights.

Nothing in this policy limits any mandatory rights under applicable European Union or Austrian consumer protection law.

United States: Returns and refunds are handled according to this policy and applicable federal and state consumer protection laws. Any rights or remedies that cannot legally be excluded remain unaffected.